FAQ

Question mark
  1. Why do you give away OnTheSync and all those other programs for free?
  2. I'm not based in Brisbane. Can Japha still help out with my project?
  3. How can you offer all those reseller products cheaper than the original vendors?
  4. Why should I choose Japha over all the other IT companies out there?
  5. How can you offer so many services with such a small team?
  6. Why are your rates so much lower than other companies who provide IT services?
  7. What payment methods do you accept?
Why do you give away OnTheSync and all those other programs for free?

We wrote these programs to make our lives easier, and we thought they could help make yours easier too. Sure we could charge for them, but then you may not get to use them - and then nobody benefits! Everyone should be using a synchronisation program like OnTheSync to do data backups. FileDragon makes it easier to work with files. And FineAnswer helps you plan your budget.

 Top
 
I'm not based in Brisbane. Can Japha still help out with my project?

Probably. We do a lot of work via the net, for example connecting to computers remotely for IT support. And if it's a large project, we'll come to you.

 Top
 
How can you offer all those reseller products cheaper than the original vendors?

The vendors charge full price for standard sales through their online stores. But we forfeit some of the reseller margin in order to give you lower prices.

 Top
 
Why should I choose Japha over all the other IT companies out there?

For three simple reasons - higher quality, better service, and lower price.

 Top
 
How can you offer so many services with such a small team?

There's two reasons for this. First of all, everyone on our team is multi-skilled. And second, the website only lists the members of the core team; we also have about 15 other specialists who we work with as required.

 Top
 
Why are your rates so much lower than other companies who provide IT services?

We keep our costs down by using home offices rather than having dedicated office space in a CBD location. We can then pass these savings on to our customers, in the form of lower prices.

 Top
 
What payment methods do you accept?

We accept a variety of payment methods including cash, cheque, direct deposit, PayPal, and all major credit cards (via PayPal). You can make PayPal payments directly via our website.

 Top